Cancellation & Refund Policy

At MPV Holiday, we understand that travel plans can sometimes change unexpectedly. We believe in providing a cancellation and deposit refund policy that is clear, fair, and transparent for both travellers and our team.

1. Customer Cancellation Schedule

The refundable portion of your booking deposit is determined by how far in advance we receive your written cancellation notice via our official WhatsApp or email:

Cancellation Notice Received	Deposit Refund Percentage	Policy Details
More than 7 Days (D-7) prior to rental start date	100% Full Refund (minus bank/payment gateway processing fee if applicable)	Full refund with no cancellation penalty.
3 to 6 Days (D-3 to D-6) prior to rental start date	50% Refund OR 100% Free Reschedule	You may choose a 50% cash refund or transfer 100% of your deposit to a future date with no penalty.
Less than 48 Hours (D-2 to Same Day) prior to pickup	Non-Refundable	The vehicle and driver's schedule have been exclusively reserved and blocked from other customer bookings.

2. Flexible Free Rescheduling Option

To prevent loss of your deposit funds, we offer a complimentary Penalty-Free Rescheduling Policy:

• You may reschedule your holiday up to 3 (three) months forward from your original booking date.
• Rescheduling requests must be submitted at least 3 days prior to your original trip start date and are subject to vehicle availability on the new requested dates.

3. Force Majeure Cancellations

In the event that travel is rendered impossible due to unforeseen and unavoidable circumstances beyond either party's control:

• Official flight or Whoosh high-speed rail cancellation issued by the carrier (accompanied by an official cancellation notice).
• Natural disasters, volcanic ash warnings, or government-mandated road closures affecting Bandung access routes.
• Official government travel restrictions.

Under confirmed Force Majeure circumstances, your deposit will be 100% refunded or credited towards a future travel date of your choosing.

4. Refund Request Procedure

1. Send a written cancellation notice via WhatsApp to +62 813-8130-1968 quoting your Invoice Number and Full Name.
2. Provide your bank account or e-wallet details (the account name must match the name on the invoice to prevent fraud).
3. Our finance team will verify the details and process the refund within 3 (three) to 7 (seven) business days.
4. If the original payment was completed via Midtrans Credit Card, the funds will be credited back to your card account in accordance with your issuing bank's billing cycle (typically 7–14 business days).

5. Cancellations by MPV Holiday

In the rare and exceptional event that MPV Holiday is unable to fulfill your reservation due to unexpected mechanical breakdown and cannot provide an equivalent or upgraded replacement vehicle, we guarantee an immediate 100% refund of all funds paid, along with an official apology and a special courtesy discount for your next booking.